Which of the following should be included in a configuration management plan?

A configuration management plan serves as a crucial framework for managing and maintaining device configurations within an organization. It provides structured guidance on how to handle the various aspects of configuration management, which includes defining roles, processes, tools, and policies that are essential for ensuring the integrity and consistency of device configurations across the enterprise.

Including roles in the plan helps establish who is responsible for managing configurations, ensuring accountability and clear communication. Processes outline the steps involved in managing changes to device configurations, ensuring that updates or adjustments are made systematically and with minimal disruption. Tools specified in the plan refer to the software or systems that will be employed for tracking and maintaining configurations, enabling efficient management of the devices. Finally, policies are the guidelines that govern how configurations should be managed, supporting compliance and security practices.

In contrast, while budget allocation for device upgrades, detailed user manuals, and emergency response procedures may be relevant to broader aspects of IT management, they do not specifically address the core components that define configuration management. Therefore, the inclusion of roles, processes, tools, and policies in a configuration management plan is fundamental to creating a comprehensive and effective approach to managing device configurations.